Warranty and Legal Information

---

Riding any type of bicycle or e-bike comes with inherent risks that cannot always be predicted or avoided. The dangers resulting from riding could result in a serious accident, injury, or death to the rider. It is the sole responsibility of the riders to educate themselves regarding their bikes and how to ride safely. 

Sakatah™ strongly recommends and urges all customers to have a certified bicycle technician inspect each component to ensure its safe operation and condition. Sakatah™ does not guarantee that any of the bike components will be secured or properly adjusted upon arrival. We recommend and encourage riders to inspect their bicycles before every ride.

Sakatah™, its affiliates, or distributors shall not be held liable for any damages resulting from damaged, defective, or improperly secured parts. This includes, but is not limited to, damage to personal property, personal injury or death.

Bike performance will vary depending on the rider and conditions. The range of the eBike and top speeds mentioned are estimates of expected performance and are not guaranteed. Performance will vary with rider weight, cargo weight, rider/cargo shape contributing to wind drag, terrain, tire pressure, brake use and adjustments, throttle or PAS usage, pedal power, battery power level, battery age, weather temperature, and wind conditions. It is possible to get different results from the estimates provided.

Note that your insurance coverage may not provide insurance for accidents involving e-bikes. Contact your insurance provider, company, or agent.

All Sakatah™ Electronic Bicycles and Tricycles and their components carry a 1-Year

manufacturer warranty with the original registered owner. Please carefully read our

terms and conditions below. If you feel you have a warranty-related issue, please

contact Support@SakatahBikes.com.

All Sakatah™ bikes carry the following 1-year warranty with the original registered owner including frame, battery, electronics, and most parts. Items, including the chain, tires, inner tubes, brake rotors, brake pads, cables & housing, grips and spokes are considered wear items. These items wear over time with normal use and are not covered under warranty. The owner is responsible for maintaining and replacing wear items, if necessary.

▪ Our support team will work to determine whether a covered component must be replaced. We will need photos and possibly video of the defective part before the process claim.

▪ Replacement parts will be shipped free of charge. The owner is responsible for the installation and labor of any replaced parts. You will NOT be refunded as compensation for your time or efforts replacing damaged parts.

▪ Warranty coverage only applies to the original registered owner and is not transferable.

Warranty exclusions include:

• Normal Wear and Tear
• Any damage or failure resulting from failure to follow instructions in the      owner’s manual.
• Damage or failure from abuse, neglect, misuse, or improper repairs.
• Damage resulting from accidents
• Damage or failure resulting from modification of any of the bike systems
• Damage or failure of any part of the electrical system resulting from improper      storage or charging of the battery. Necessary precautions must be taken to      ensure batteries and bike are not exposed to severe weather conditions. Exposure to very wet, hot or cold conditions will void the warranty. 
• Damage or failure resulting from replacement of any original components or installing aftermarket accessories.
• Lost or Damaged Keys
• Shipping Damage (such claims must be presented directly to the shipper)
• The warranty does not cover stolen bikes